Deliveries

Shipping

Shipping Delay
All orders are processed upon confirmation of your payment. This does not take into account cases where products are out of stock. However, wherever possible, we will do our best to inform you when a product is no longer available.

Transit Delay
The delivery time depends primarily on your location. All our items are sent from northern France, by the French postal service La Poste, or Chronopost.

Delivery Deadline
This date indicates the date by which we undertake to deliver goods or perform services.

To continental France

Sent by the French postal service La Poste

Cost of shipping to Continental France (indicative)

Mangas, Comics, Magazines, DVDs, Music (doesn't include box sets, collector editions and/or vinyls):

Other products :

Shipping charges on Ankama Shop are free for orders of 25€ and more to Continental France.

Free shipping is also available to Continental France on the following article types:
comics, Manga, magazines, DVDs and music if the basket only contains one type of item. If the basket contains items for which postage is free as well as items for which postage is payable and if the order is less than 25€, the basic rates of postage will apply.

To receive these offers, orders must be paid for exclusively in Euro and must not exceed the 6kg weight limit. If the weight of the order is over 6kg, the base rate of postage will apply.

Sent by Chronopost

Delivery cost(provided for informational purposes only)

Delivery time (provided for informational purposes only)

Deliveries take place Monday to Friday between 8am and 1pm.
Depending on the time of day you place your order, product availability and the status of your order, your parcel may be delivered the following morning.

Example 1: If you order a DOFUS manga on Tuesday morning at 8am, it will be delivered on Wednesday between 8am and 1pm.
Example 2: If you order the Wakfu Season 1 DVD box set on Thursday at 11am, it will be delivered on Monday between 8am and 1pm.

These delivery times do not apply where there is a stock shortage or if your order contains one or more advance order items.

International shipping

Sent by the French postal service La Poste

Cost of shipping (indicative)

Shipping charges on Ankama Shop are reduced for all orders above €25 to the overseas territories and abroad. To receive this offer, orders must be paid exclusively in Euro and does not exceed the weight limit of the delivery zone. If the weight of the order exceeds the weight limit, the basic shipping cost will apply.

Sent by Chronopost

Delivery cost (provided for informational purposes only)

Delivery by Chronopost is not available for orders larger than 10kg.

Delivery times (provided for informational purposes only)

Countries to which items are delivered
Given their current political situation and/or lack of sufficient guarantees for the proper handling of parcels, delivery is very difficult, or even impossible, in some countries. As such, they will not appear in the list of countries to which delivery is available. However, if you wish to have something delivered to one of these countries, please contact us so that we can discuss possible solutions together.

Zone 1 : Germany, Belgium, Netherlands, Luxembourg
Zone 2 : Great Britain, Italy, Spain
Zone 3 : Austria, Denmark, Ireland, Portugal
Zone 4 : Finland, Norway, Sweden, Switzeland
Zone 5 : Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia
Zone 6 : Other countries in Eastern Europe and North Africa
Zone 7 :United States, Canada, Africa and Middle East
Zone 8 : America outside the United States and Canada, Asia, Oceania
DOM-TOM Zone 1 : Guadeloupe, Martinique, Reunion, French Guiana, Mayotte, Saint Pierre and Miquelon
DOM-TOM Zone 2 : French Polynesia, Wallis and Futuna, New Caledonia

Regarding legislation of delivery country, the nature or the amount of your order may be regulated. It is your responsibility to get informed of your country's legislation and if necessary, to take necessary measures before placing your order.

We could not be held responsible for a refusal of importation or for additional charges (taxes, customs fees, etc...) related to your order. The non-delivery of your order on these assumptions does not give right to any guarantee.