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Customer service

Please go to the site ANKAMA Shop Support for all enquiries regarding our customer service, and follow the standard procedure.

You will need your order reference number and the reference numbers of all items purchased.

Receipt of order

It is essential that you check that all items are in good condition and correspond to your order when you receive your delivery. We may have to split your order up into more that one deliveries. You will be notified on your invoice should this occur.

Returns and right of cancellation

All purchases made on this site, regardless of territory, are subject to French legislation, under which you may exchange or cancel and return an order within 14 days of reception. We request that you follow the procedure outlined in the Terms of Service if you decide to do so, especially in the case of returns.


All returns must be in their original packaging. We will not refund any items which have been opened or damaged. Shipping costs are payable by the customer and will not be refunded.

Items which have been personally dedicated to a customer by an artist cannot be exchanged or refunded, due to their unique nature.

Before returning any item, please contact our after-sales service to ensure that all the details of your return are in order.

Protection of personal data

According to French law 'Information Technology and Freedoms', 6 January 1978 you may access, modify and destroy any information which concerns you. Please fill out the form provided if you wish to do so. This law also obliges you to provide correct personal information, which we are permitted to retain for the purposes of securing outstanding payments.

In addition, AKM Distribution upholds to not share your personal information with any third party or to use this data for any other purpose except its commercial activity.

Competent legal authorities

The Company AKM Distribution is incorporated in France and is located at 75 boulevard d'Armentières, 59100 Roubaix, France - +33 (0)3 20 36 36 09 (cost of a local or national call, depending on location) . The company is registered under the number B 492 360 169. The competent legal authority shall be French courts.

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