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How can I be sure I will receive my order?

We are entitled to perform mail order business. There is no subcontractor. Only people of Ankama will pack and send your order.

Which currency should I choose to settle my order?

If you have a bank account or a credit/debit card in the following countries: USA, Canada, Great-Britain, Switzerland and Japan, you can settle your orders by credit/debit card or Bank transfer in the following currencies: USD, CAD, GBP, CHF and JPY.

In all the other cases, you must settle your orders in euro.

Is the credit card payment option safe on your website?

The payment by credit/debit card is made via the BNP PARIBAS RBS WORLDPAY secure platform.The BNP PARIBAS Bank, via its RBS WORLDPAY service, is the sole company authorised to receive the bank information (this information does not transit by the Ankama servers). So you can shop with confidence knowing that you are totally protected by a large international bank.

When will I receive my order?

It depends on the payment option you chose and from your localization. In normal conditions, your order should arrive within 2 weeks after receipt of your settlement.

What should I do if my order doesn't arrive?

If you have paid by credit card 2 weeks ago or three weeks ago with another payment option and you didn't receive your order, please contact our Customer Service. We'll do our best to clear things up.

What's a bank draft?

A bank draft is a certified cheque which, in case of payment on our site, must be established in euro and payable in a French bank. Please ask your bank for more information.

What about shipping costs?

Shipping costs include packaging, postal and stamping fees. These amounts depend on the destination and weight of your order.

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