Terms & Conditions

The present Terms and Conditions ('The TAC') settle commercial relations ('The contract') between Ankama Editions('We') and any visitor or customer ('You') of the http://www.ankama-shop.com website ('The Website') who might buy products or services ('The Products') for sale.

The TAC are available at any time on The Website when clicking on 'Terms & Conditions' or 'TAC'. The TAC may change at any time. In case of a dispute about an order the applicable terms and conditions are those that were in force when the order was placed. In any other case, changes are applicable immediately after they are published on The Website.

You must accept all present terms and conditions to carry on. May you not accept them, you won't be able to continue nor place an order.

Article 1: Buyer's Quality

To place an order, you must have reached the legal majority of age in your country, that is at least 18 years old. You mustn't have legal incapacities. In case of non-respect, your legal representative (parent, supervisor, etc...) shall be prosecuted.

Article 2: Availability of the Products

Except conflicting mentions, all Products on the Website are available. In case of unavailability of the products ordered, we shall advise you by email. We shall propose you other Products to replace those ordered or estimate the delay until the arrival of the Products. May you refuse, we will carry out the cancellation of your order and, if need be, your refunding. The absence of response from you within 7 days will be regarded as a refusal. The unavailability of a Product does not give right to any compensation, except the refunding of the amount paid in the event of cancellation of the order.

Article 3: Prices of the Products

Prices indicated on the Products are expressed in euros (EUR) taxes included. Alternatively, for the nationals of the countries considered, prices can be displayed in American dollars (USD), in Canadian dollars (CAD), in pounds Sterling (GBP), in Swiss franks (CHF) or Japan yens (JPY). These prices include neither the additional shipping costs nor the insurance you may subscribe for.

Article 4: Payment of the Products

The Products can be paid by credit cards (CB, Mastercard, VISA), bank transfer or money order, cheque (for France only) and bank draft (for foreign countries).

Payments by credit cards, bank transfer or money order must be made in euros (EUR). If payments are made from a foreign country where one of the alternative currencies is available, such alternative currency must be chosen.

Payments by bank draft must compulsorily be made in euros and payable in a French banking/financial company. We can refuse any payment that appears to be obviously fraudulent or if the issuer cannot bring proof of its authenticity.

Article 5: Delivery of the Products

Except particular mentions or nonforeseeable events that would prevent the good delivery of the Products, the delivery of the ordered products is possible in the countries listed on the Website. If you wish to order or to be delivered in a country not displayed on the list, please contact us beforehand via the contact form.

The insurance and shipping costs are at your expenses. Products are shipped at regular rate for France and economical rate for any other country. We can possibly offer you other methods and other rates for the shipping of the products. In order to proceed, please, contact us before placing any order via the contact form.

Article 6: Insurance for the Products

You can insure the Products against loss or deterioration for the whole shipping duration. For more information contact us before placing your order.

Article 7: Taxes & Custom duty

Any order placed on the Website that should be delivered abroad (beyond French borders) can be subject to taxes and custom duties regulations/legislations of the country of delivery. Those taxes and custom duties are at your expenses. It is your responsibility to find out about such regulations that are in force prior to placing any order. Our responsibility can not be committed on this point.

Article 8: Reservation of title

The Products remain our absolute property until the integral payment of the prices and the possible interests and until the achievement of other obligations you may have to fulfill. In the event of cancellation of the payment, the Products must be returned to us at your expenses.

Article 9: Return Policy

According to the French law, you have a right of retraction and exchange during 7 days after the reception of the ordered product(s). In order to exercise this right, you must follow the procedure provided in our TAC, especially regarding the product return policy.

All returned products must be in their original packings. Money will not be refunded may products be returned either damaged or unpacked. The shipping costs for returning the products are at the expenses of the buyer and will not be reimbursed.

Because of their specificity, signed products can neither be exchanged nor refunded.

Before any return, you must contact our Customer care service via the contact form for us to confirm you the procedure to follow and to check the various elements regarding this return.

Article 10: Frauds

Authors of any usurpation of identity, fraudulent use of payment solutions or credit cards, swindle, unfounded protest of payments and other actions or omissions liable to damage Ankama will be prosecuted.

Article 11: Responsibility

We are responsible in the event of heavy faults or of physical injuries caused by the normal use of the Products.

We decline any responsibility for the following circumstances:

• Act of God preventing the good execution of the contract (i.e Act of God)
• Loss of benefits and other shortfall in earnings in the event ofdelivery delay
• Products forbidden in the countryof delivery
• Damage other than physical injuries caused by the normal use of our products
• Suspension/interruption of our activity
• Nonsubstantial differences with the descriptionof the products. The pictures and other visual elements are not contractual.

Article 12: Personal data protection

While using our Website, you can be asked to give us personal details. We commit ourselves to use them within the normal framework of our activity and never communicate them, even for free, to a third party. This confidentiality shall not apply to authors of fraudulent or detrimental actions for our company or in the event of injunction of relevant jurisdictions.

When giving personal details is compulsory, you must give us accurate, up-to-date and veracious information. Any fraudulent user will not be authorized to order on the Website and his account shall be closed.

Article 13: Nullity of an article

May a court of justice decides that one of the clauses of this text is invalid, such clause should be interpreted (in a legal way) as closely as possible to the spirit of the original text. Any modification or cancellation of one or more articles by a competent jurisdiction does not apply to the application of the other clauses, unless conflicting judgment.

Article 14: Disputes and Litigations

Ankama Editions is a company incorporated in France, located in France (RCS Roubaix-Tourcoing B 492 360 169 - European VAT: FR21492360169). May you have any issue, please contact us via our contact form or via regular mail at Ankama - Shop AE, BP60403, 59057 Roubaix cedex 1, FRANCE - +33 (0)3.20.36.36.09