Delivery:

If you wish to receive your order as soon as possible, you prefer a low-cost shipping option, or you wish to have your package delivered to your favorite retailer, here is some information that will help you choose the best solution for you.

 Shipments go out Monday to Friday.

Regardless of your chosen delivery method, we promise to ship your package 24 hours after your order, excluding special operations, sale items, and pre-orders (Monday to Friday).

 If the postal service commits to delivery within 48 hours and your package did not reach you within four working days, please contact us directly at the following address.

If you think you may have made an error when typing your address or you ordered a product you already own, contact our customer service directly so that we may react in the shortest possible time and serve you as best we can.

You can track your package here anytime by entering its number.

 

·         For shipments in mainland France:

Free shipping by Ankama Shop is limited to Metropolitan France for Chrono Relais shipments, for all orders over €35 excluding books (within a limit of 6kg per order).

 

For orders over €35 to Metropolitan France including one or more books (within a limit of 6kg per order), delivery charges for Chrono Relais shipments will amount to €0.01 per shipment.

 

Delivery Method

If order < €35

If order > €35

Chrono Relais

€7.99 inclusive of tax

Free*

So Colissimo (My address – not signed for)

€9.99 inclusive of tax

€2 inclusive of tax

Chrono 13

€14.99 inclusive of tax

€7 inclusive of tax

* If your order contains one or more books, the shipping costs will amount to €0.01 inclusive of tax per shipment. 


We offer free delivery for Chrono Relais shipments.
Free shipping by Ankama Shop is limited to Metropolitan France, for all orders over €35 (with a limit of 6kg per order).

 

The So Colissimo solution:

My address (not signed for)

Your parcel is delivered to you personally or to a mailbox. If its size means that it cannot be delivered to a mailbox, it will kept for you to collect at your local post office. You will have 10 working days from the arrival of the parcel at the post office to collect it. If your parcel is not collected by this date, it will be returned to the sender. In any case, you will be informed by email 24 hours before your parcel is delivered.

 

The indicative delivery time frame is between 48 and 72 hours.
These delivery times do not apply if your order contains a pre-order item. In this case, all your items will be delivered once the pre-order item is in stock.
 

Chronopost solutions:

 

All deliveries will be hand deliveries and must be signed for from Monday to Saturday.

Delivery before 1 p.m. the next day with Chrono 13, or the next day with Chrono Relais in mainland France depending on the time you place your order.

 

If you place your order before 10 p.m.:



Order Day

Delivery Day

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

Saturday

Tuesday

Sunday

Tuesday

 

If you place your order after 10 p.m.:

 

 

Order Day

Delivery Day

Monday

Thursday

Tuesday

Friday

Wednesday

Saturday

Thursday

Tuesday

Friday

Tuesday

Saturday

Tuesday

Sunday

Tuesday

 

These delivery times do not apply if your order contains a pre-order item. In this case, all your items will be delivered once the pre-order item is in stock.

For shipments abroad and to French overseas departments and territories:

 

We also deliver abroad and to French overseas departments and territories. The shipping costs will be automatically calculated according to your place of residence, the weight of your package, and the selected delivery method.

Please note: Customs fees are not included in the tariffs and are your responsibility.

 

So Colissimo

My address (not signed for)

My address (not signed for)

Weight up to

Tariff inclusive of tax – Overseas 1*

Tariff inclusive of tax – Overseas 2*

0.5kg / 1.1lb

€10.57

€12.56

1kg / 2.2lb

€16.03

€19.50

2kg / 4.4lb

€21.84

€34.66

3kg / 6.6lb

€27.66

€49.81

4kg / 8.8lb

€33.49

€64.98

5kg / 11lb

€39.31

€80.14

6kg / 13.2lb

€45.14

€95.29

7kg / 15.4lb

€50.96

€110.45

8kg / 17.6lb

€56.99

€125.62

9kg / 20lb

€63.79

€140.77

10kg / 22lb

€70.73

€155.93

15kg / 33lb

€96.76

€232.64

20kg / 44lb

€130.19

€309.35

25kg / 55lb

€164.47

€386.06

30kg / 66lb

€198.76

€426.76

*Overseas Zone 1: Guadeloupe (including Saint Barthélemy and Saint Martin), Martinique, Réunion, French Guiana, Mayotte, and Saint Pierre and Miquelon.

*Overseas Zone 2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna, and the French Southern and Antarctic Lands.

 

Colissimo expert

Colissimo expert

Colissimo expert

Colissimo expert

Colissimo expert

Colissimo expert

Weight up to

Zone 1 / Tariff excluding tax

Zone 2 / Tariff excluding tax

Zone 3 / Tariff excluding tax

Zone 4 / Tariff excluding tax

Zone 5 / Tariff excluding tax

Zone 6 / Tariff excluding tax

                 0.5kg / 1.1lb

€8.50

€9.51

€9.55

€12.54

€17.86

€20.75

1kg / 2.2lb

€10

€11.64

€11.67

€14.92

€19.75

€24.40

2kg / 4.4lb

€10.59

€12.82

€12.95

€16.23

€27.08

€33.52

3kg / 6.6lb

€11.24

€13.54

€14.04

€17.63

€35.94

€42.81

4kg / 8.8lb

€11.87

€14.18

€15.37

€19.51

€38.06

€51.91

5kg / 11lb

€12.47

€14.87

€16.72

€23.21

€40.02

€59.69

6kg / 13.2lb

€13.07

€15.50

€21.74

€26.08

€55.45

€68.57

7kg / 15.4lb

€13.67

€16.24

€22.93

€29.39

€62.27

€77.54

8kg / 17.6lb

€14.26

€16.87

€24.05

€33.49

€69.00

€86.42

9kg / 20lb

€14.87

€17.51

€25.16

€35.85

€71.91

€95.52

10kg / 22lb

€15.46

€18.16

€26.27

€38.77

€75.51

€104.41

15kg / 33lb

€18.88

€21.70

€32.55

€51.78

€112.90

€144.67

20kg / 44lb

€22.30

€25.16

€38.74

€60.42

€121.06

€185.80

25kg / 55lb

€25.71

€28.62

€44.97

€71.25

€155.41

€226.06

30kg / 66lb

€29.13

€32.08

€46.75

€82.36

€179.10

€266.31

 

Zone 1: Germany, Belgium, the Netherlands, and Luxembourg.

Zone 2: the United Kingdom, Ireland, Spain, Portugal, Switzerland, and Austria.

Zone 3: Denmark, Hungary, Poland, the Czech Republic, Slovakia, Slovenia, Latvia, and Lithuania.

Zone 4: Greece, Iceland, Finland, Norway, Sweden, Turkey, the Maghreb (North Africa), specific Spanish and Portuguese territories, and all other Eastern European countries.

Zone 5: the United States, Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, and Israel.

Zone 6: Africa (excluding the Maghreb), the Middle East, the Americas (excluding the United States and Canada), and other Asian countries (excluding Australia).