Customer Service & Contact:

If you have any query regarding a purchase made on www.ankama-shop.com, please contact our after-sales service:

  •          Via our website: https://support.ankama.com/hc/en-us/sections/200336173. You will find our frequently asked questions and information on how to contact us here.
  •          By post: AKM Distribution – Support Service, BP 60403, 59057 Roubaix Cedex 1 FRANCE
  •          By phone: on +33 (0)3 20 36 36 09 (cost of a national or local phone call, depending on where you are calling from). The Support Team takes calls from Monday to Friday (excluding French public holidays) from 10 a.m. to 12.30 p.m. and from 2 p.m. to 6 p.m. (Paris time).