FAQ

How can I be sure I will receive my order?

We are authorized to perform mail order sales. We do not use a subcontractor. Our logistics department is responsible for preparing your order, as well as submitting your package to the postal service.

Which currency should I use to pay for my order?

Whatever the country of delivery or invoicing, orders are invoiced and payable in euros.

Is it safe to pay by bank card on your website?

All bank card payments made on our website are processed on our payment providers' secure servers. In addition, these transactions are confidential; we do not have access to your bank details.

When will I receive my order?

It all depends on your geographical location and the selected mode of transport. We estimate that your order should reach you within two weeks of your payment being received.

What happens when I place an order for a pre-order item?

In the event that items are pre-ordered on the Website, the entire order will be held until the item(s) become available. In the event that an order includes one (or more) pre-ordered item(s) and one (or more) item(s) already available on the Website, the entire order will be put on hold and will not be shipped until all of the items are available. If You want to receive the available product(s) immediately, You must place two separate orders on the Website.

What should I do if I do not receive my order within the scheduled period?

If it has been more than two weeks since you paid for your order, contact our Customer Service. We will do our best to resolve any issues you may have as soon as possible.

How are shipping fees calculated?

Shipping fees cover the cost of preparing your order for shipment, submitting your package to the postal service, and postage. These amounts depend on the destination and weight of the order.